Question 1

What do I need to provide for my child?

Accepted Answer

Indoor / Outdoor shoes, appropriate outdoor weather clothing, diapers & wipes (if applicable), security items (soother, stuffy, etc), blanket / sleep sack for nap, and milk bottles (if applicable)

Question 2

How do I apply for subsidy?

Accepted Answer

Subsidy is set up with the Government of Alberta. Here is the link to apply for subsidy:
http://www.humanservices.alberta.ca/financial-support/15104.html

General Inquiries can be answered by calling (403) 418-6819 for more information.
Once you have been approved, please inform us and we will direct bill on your behalf each month.

Question 3

How do our drop off and pick up times work?

Accepted Answer

Our centre hours are Monday – Friday 6:30am - 6:00pm. Drop off time is before 9:45am as that gives the child time to adjust and engage in activities with the classroom before lunch and nap/quiet times.

Question 4

What is our nutrition menu?

Accepted Answer

We provide breakfast, lunch, and snacks, all consisting of healthy foods for the children. Some of the menu items include but are not limited to: fresh seasonal fruit, vegetables, apple sauce, cheese and crackers, yogurt and granola, toast and jam, etc… We do provide 2% milk for the children at snack and lunch times. Water is always available to the children throughout the day.

Question 5

How do we handle behavioural problems & discipline?

Accepted Answer

At Tender Lillies, we believe in positive approaches in guiding young children. The methods that we use for preventive and intervention strategies are as follows: redirection/positive reinforcement, natural consequences, consistency, problem solving with children, giving choices and monitoring & observing behaviors.

Question 6

How do often we sanitize in our facility?

Accepted Answer

Our centre strives in a clean and sanitized faculty to ensure the healthy of the children, educators, and families. We have daily, weekly, monthly and quarterly cleaning checklist. We use a chlorine solution of 100ppm for diapering stations and toilets. A Pink No Rinse Sanitizer for tables, chairs, toys, materials, shelving units, and common areas like door knobs, sink, etc.

Question 7

Are there any food restrictions?

Accepted Answer

We are a peanut free facility.

Question 8

How do we communicate with our parents?

Accepted Answer

We have various ways we like to communicate with our parents. Our favorite one is face-to-face conversations at drop off and pick up as well as anytime you would like to chat. Our door is always open.

We also have a secure online parent portal that is an easy way for parents to leave notes and read about what is happening at the centre. Children’s logs are posted in the classrooms for parents to view at pick up.

We have a parent communication board posted in the front entrance of the centre as well.

Question 9

What do our daily classroom schedules look like?

Accepted Answer

Daily Classroom schedules are posted in each classroom and catered to the specific age group of that room. Days are filled with free play, morning snack, intentional experiences, morning gatherings, diapering & toileting times, outdoor play, lunch time, nap/quiet time, afternoon snack, etc…

Question 10

How much outdoor play time do children get?

Accepted Answer

Each classroom has access to the outdoor play space twice a day (weather permitting). Once in the morning and once in the afternoon.

Question 11

What is our sick policy?

Accepted Answer

Children with a fever, diarrhea, are vomiting, or have a new/unexplained cough or rash, must be picked up immediately. Child must be symptom free for 24 hours or cleared by a doctor.

We do administer medication as long as it is in the original bottle and/or prescribed by a doctor.

Question 12

How does our fire procedure work?

Accepted Answer

We practice fire drills once a month at the centre to ensure we are prepared in the event of a real fire. Evacuation procedures are posted on each of the exit doors in the building.

Question 13

How do our nap times work and what do the children sleep on?

Accepted Answer

Child at the centre sleep on cots that are low to the ground if they are between the ages of 12 months - 6 years of age. Children under 12 months sleep in the cribs.
Children are not required to sleep during the designated nap time hours. If children do not sleep, they are given quiet activities to engage with while the rest of the children are sleeping. We do provide sheets for the cots which we wash once a week and the parents are responsible for bringing in a sleep sack/blanket for their child and it must be brought home on Fridays to wash.

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Frequently asked questions

What do I need to provide for my child?

How do I apply for subsidy?

How do our drop off and pick up times work?

What is our nutrition menu?

How do we handle behavioural problems & discipline?

How do often we sanitize in our facility?

Are there any food restrictions?

How do we communicate with our parents?

What do our daily classroom schedules look like?

How much outdoor play time do children get?

What is our sick policy?

How does our fire procedure work?

How do our nap times work and what do the children sleep on?

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Frequently Asked Questions